What ever happened to customer service?
Today, simple respect and responsiveness seems to be more the exception than the rule … especially after the sale. How a homebuilder manages after-sale service, also called warranty service or call-backs, is a key indicator of…
Building a new home is one of the most important investments a family will make. In many cases it represents the single largest financial investment. The home is designed and built to provide years of pleasure, comfort, and security. It is the physical manifestation of “family” and the place where celebration and joy are expressed and experienced. […]
A big factor in someone’s choice of a builder is their comfort with the first person they meet from the company, whether it’s the owner or a sales person. Natural rapport is important, but gut feelings also play a role–feelings some homeowners aren’t sure how to interpret. […]